![]() So check if you need to update your drivers. Some of the updates might be related to the drivers and therefore needs to be installed on the computer. Next, you want to check for any pending updates under Windows Update. The automated tools check the hardware/USB connected to the computer for any known issues and fix them automatically. Second, run the Hardware and Device Troubleshooter or the Windows USB Troubleshooter and check if it helps. So, in the first place check the type of error message you are getting. Possibly, the reasons could be due to issues with the USB drivers installed on the computer. The drive is not recognized by the OS and is no more visible in Windows Explorer. After connecting an external hard drive to a USB 3 Port, they have found that the computer does not read it. Some Windows 10 users have run into this problem.
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